Returns & Exchanges
At OTTOBRE design, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return unworn items in their original packaging within 14 days of receipt.
Initiate Return
Log into your account or use our guest portal to request a Return Authorization (RA) number within 14 days of delivery.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing